Your customers are telling you what to fix.KnowledgePulse finds it.
Turn every customer conversation into actionable intelligence. KnowledgePulse detects knowledge gaps, emerging issues and product friction — then recommends what your team should do next.
Customer intelligence
Overview
12,482
Conversations
+18.4%
87.2%
Answer confidence
+6.8%
34
Topics discovered
+9
18
Actionable insights
+5
Customer topics
Volume over the last 30 days
Priority insights
Ranked by impact
Password reset confusion
HighUnable to export reports
HighInvoice download location
MediumEvery conversation becomes data
Capture the questions customers actually ask — not just survey responses.
Find what your chatbot misses
Track retrieval confidence and discover recurring knowledge gaps automatically.
Turn problems into action
Get prioritized recommendations your product and documentation teams can use.
From conversation to intelligence
Don't just deploy a chatbot. Learn from everything it hears.
KnowledgePulse closes the loop between customer questions and the decisions your team needs to make.
Connect knowledge
Crawl your website or upload PDFs, DOCX files and FAQs.
Answer customers
Serve grounded answers using retrieval-augmented generation.
Analyze conversations
Cluster questions and detect trends, recurring issues and emerging concerns.
Take action
Receive prioritized recommendations backed by real customer questions.
Customer intelligence
See the problems before they become problems.
KnowledgePulse doesn't simply count conversations. It identifies what is changing, what's unresolved and what your customers are struggling with most.
Emerging concerns
Spot rapidly growing topics before they dominate your support volume.
Recurring issues
Identify problems that keep appearing because they haven't been resolved.
Confidence gaps
Find topics where your knowledge base repeatedly fails to provide strong evidence.
Insight detected
Password reset confusion
+42%
Query growth
38%
Confidence
127
Questions
Recommended action
Update the account recovery documentation with a dedicated password reset walkthrough.
Evidence
Built for the full customer intelligence loop
Everything you need to turn questions into decisions.
Grounded AI assistant
Answer questions from your own knowledge base with source citations attached to every response.
Retrieval confidence
Measure confidence from retrieval evidence rather than relying on the model's self-reported certainty.
Automatic ingestion
Crawl websites and index PDF, DOCX and FAQ content with structure-aware chunking.
Topic intelligence
Automatically discover customer topics without manually defining the categories beforehand.
Trend detection
Separate stable, recurring and emerging customer concerns across reporting periods.
Actionable recommendations
Generate product, documentation, FAQ and customer issue recommendations with supporting evidence.
How it works
A continuous intelligence loop.
KnowledgePulse works quietly in the background, turning your existing customer interactions into a recurring source of product intelligence.
Explore the platformConnect
Your website and internal documents become a searchable knowledge base.
Converse
Customers interact with a grounded AI assistant and receive cited answers.
Understand
Every question becomes part of an analytics-ready conversation archive.
Prioritize
Topics are ranked using volume, growth, confidence deficit and severity.
Act
Your team receives evidence-backed recommendations with the original customer questions.
Stop letting valuable customer conversations disappear.
Turn your conversation archive into a prioritized roadmap for your product, documentation and customer experience teams.
Get started with KnowledgePulse